The Cost of Emotions in the Workplace : Bottom Line Value of Emotional Continuity Management / Vali Hawkins Mitchell ; Kristen Noakes-Fry, editor.
Material type:
TextSeries: Rothstein catalog on disaster recoveryPublication details: Brookfield, Conn. : Rothstein Associates, ©2013.Description: 1 online resourceContent type: - text
- computer
- online resource
- 9781931332682
- 1931332681
- HF5548 .H39 2013
| Item type | Current library | Collection | Call number | Copy number | Status | Barcode | |
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Rabdan Academy General Stacks | Non-fiction | HF5548 .H39 2013 (Browse shelf(Opens below)) | 1 | Available | 158629 |
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Includes bibliographical references.
Cover; Title Page; Copyright; Dedication; Foreword by Lyndon Bird, FBCI, The Business Continuity Institute; Foreword by Martin Greenwood; Table of Contents; Preface; Introduction: Bottom-line Impact of Emotions in theWorkplace; 1. Emotions and Spinning; 2. Some Workplace Spins Turn I nto Emotional Tornadoes; 3. Causes of Emotional Spinning; 4. Bullies and EmotionalTerrorists; 5. Tools for Emotions: Managing Your Feelings and Dealing with Bullies and Emotional Terrorists; 6. Tools for Companies Dealingwith Bullies and Emotional Terrorists; 7. Emotional Continuity Management for Disasters.
8. Where Are We Going?Epilogue; References and Links; Glossary; Index; About the Author; Back Cover.
Shows how to systematically manage your organizational emotional culture. Introduces Emotional Continuity Management and provides tested system to observe, predict, prepare, and write policy to prevent employee problems. Offers tools to quantify costs of disruptive emotional incidents, from bad managers, office bullies to workplace violence.
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