The Cost of Emotions in the Workplace :
Hawkins Mitchell, Vali, 1949-
The Cost of Emotions in the Workplace : Bottom Line Value of Emotional Continuity Management / Vali Hawkins Mitchell ; Kristen Noakes-Fry, editor. - Brookfield, Conn. : Rothstein Associates, ©2013. - 1 online resource. - The Rothstein catalog on disaster recovery. . - Rothstein catalog on disaster recovery. .
Title from title screen.
Includes bibliographical references.
Cover; Title Page; Copyright; Dedication; Foreword by Lyndon Bird, FBCI, The Business Continuity Institute; Foreword by Martin Greenwood; Table of Contents; Preface; Introduction: Bottom-line Impact of Emotions in theWorkplace; 1. Emotions and Spinning; 2. Some Workplace Spins Turn I nto Emotional Tornadoes; 3. Causes of Emotional Spinning; 4. Bullies and EmotionalTerrorists; 5. Tools for Emotions: Managing Your Feelings and Dealing with Bullies and Emotional Terrorists; 6. Tools for Companies Dealingwith Bullies and Emotional Terrorists; 7. Emotional Continuity Management for Disasters. 8. Where Are We Going?Epilogue; References and Links; Glossary; Index; About the Author; Back Cover.
Shows how to systematically manage your organizational emotional culture. Introduces Emotional Continuity Management and provides tested system to observe, predict, prepare, and write policy to prevent employee problems. Offers tools to quantify costs of disruptive emotional incidents, from bad managers, office bullies to workplace violence.
9781931332682 1931332681
ebqac3400322
Psychology, Industrial.
Personnel management.
Emotions.
Organizational behavior.
Crisis management.
Crisis management.
Emotions.
Organizational behavior.
Personnel management.
Psychology, Industrial.
HF5548 / .H39 2013
The Cost of Emotions in the Workplace : Bottom Line Value of Emotional Continuity Management / Vali Hawkins Mitchell ; Kristen Noakes-Fry, editor. - Brookfield, Conn. : Rothstein Associates, ©2013. - 1 online resource. - The Rothstein catalog on disaster recovery. . - Rothstein catalog on disaster recovery. .
Title from title screen.
Includes bibliographical references.
Cover; Title Page; Copyright; Dedication; Foreword by Lyndon Bird, FBCI, The Business Continuity Institute; Foreword by Martin Greenwood; Table of Contents; Preface; Introduction: Bottom-line Impact of Emotions in theWorkplace; 1. Emotions and Spinning; 2. Some Workplace Spins Turn I nto Emotional Tornadoes; 3. Causes of Emotional Spinning; 4. Bullies and EmotionalTerrorists; 5. Tools for Emotions: Managing Your Feelings and Dealing with Bullies and Emotional Terrorists; 6. Tools for Companies Dealingwith Bullies and Emotional Terrorists; 7. Emotional Continuity Management for Disasters. 8. Where Are We Going?Epilogue; References and Links; Glossary; Index; About the Author; Back Cover.
Shows how to systematically manage your organizational emotional culture. Introduces Emotional Continuity Management and provides tested system to observe, predict, prepare, and write policy to prevent employee problems. Offers tools to quantify costs of disruptive emotional incidents, from bad managers, office bullies to workplace violence.
9781931332682 1931332681
ebqac3400322
Psychology, Industrial.
Personnel management.
Emotions.
Organizational behavior.
Crisis management.
Crisis management.
Emotions.
Organizational behavior.
Personnel management.
Psychology, Industrial.
HF5548 / .H39 2013