Law enforcement interpersonal communication and conflict management : the impact model / Brian D. Fitch.

By:

Fitch, Brian D [author.]

Contributor(s):

Means, Randy [author of foreword.]

Material type:

text
still image

Media type:

unmediated

Carrier type:

volume

ISBN:

1506303374
9781506303376

Subject(s):

DDC classification:

363.2 23

LOC classification:

HV7936.C79 2016

Contents:

Foreword / Randy Means -- Preface : Why this book? -- Introduction to the IMPACT principles -- Identify and manage emotions -- Master the story -- Promote positive behavior -- Achieve rapport -- Control your response -- Take perspective -- Putting the IMPACT principles to work.

Summary: "Provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public." -- From the back cover.

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Barcode
Books	Rabdan Academy General Stacks	Non-fiction	HV7936.C79 2016 (Browse shelf(Opens below))	1	Available	158523

Total holds: 0

Includes bibliographical references (pages 125-129) and index.

"Provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public." -- From the back cover.

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