Law enforcement interpersonal communication and conflict management :
Fitch, Brian D.,
Law enforcement interpersonal communication and conflict management : the impact model / Brian D. Fitch. - xiii, 138 pages : illustrations ; 23 cm
Includes bibliographical references (pages 125-129) and index.
Foreword / Randy Means -- Preface : Why this book? -- Introduction to the IMPACT principles -- Identify and manage emotions -- Master the story -- Promote positive behavior -- Achieve rapport -- Control your response -- Take perspective -- Putting the IMPACT principles to work.
"Provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public." --
1506303374 9781506303376
2016303355
Communication in police administration.
Community policing.
Police-community relations.
Communication in police administration.
Community policing.
Police-community relations.
HV7936.C79 / 2016
363.2
Law enforcement interpersonal communication and conflict management : the impact model / Brian D. Fitch. - xiii, 138 pages : illustrations ; 23 cm
Includes bibliographical references (pages 125-129) and index.
Foreword / Randy Means -- Preface : Why this book? -- Introduction to the IMPACT principles -- Identify and manage emotions -- Master the story -- Promote positive behavior -- Achieve rapport -- Control your response -- Take perspective -- Putting the IMPACT principles to work.
"Provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public." --
1506303374 9781506303376
2016303355
Communication in police administration.
Community policing.
Police-community relations.
Communication in police administration.
Community policing.
Police-community relations.
HV7936.C79 / 2016
363.2