Communication and Teamwork : an introduction for support staff / Hali R. Keeler, Marie Keen Shaw.
Material type:
TextSeries: Library support staff handbooks ; no. 5Publication details: Lanham: Rowman & Littlefield, 2019.Description: xix, 185 pages ; 26 cmISBN: - 9781538107621 (cloth : alk. paper)
- Communication in library administration -- United States -- Handbooks, manuals, etc
- Library employees -- In-service training -- United States -- Handbooks, manuals, etc
- Library personnel management -- United States -- Handbooks, manuals, etc
- Teams in the workplace -- United States -- Handbooks, manuals, etc
- 023/.8 23
- Z678 .K26 2019
| Item type | Current library | Collection | Call number | Copy number | Status | Notes | Barcode | |
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Books
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Rabdan Academy General Stacks | General Collection | Z678 .K26 2019 (Browse shelf(Opens below)) | C. 1 | Available | AED 333.00 | 22794 |
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Includes bibliographical references and index.
Interpersonal relationships and teamwork -- Communication styles and needs -- Library climate, conflict, and resolution -- Effective communication skills -- Proactive customer service -- Verbal and nonverbal skills for positive interaction -- Teaming, decision-making, handling sensitive information -- Team member responsibilities -- Constructive feedback -- Project management.
"Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC Standards of Communication and Teamwork"--
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