Communication and Teamwork : an introduction for support staff /
Keeler, Hali R., 1952-
Communication and Teamwork : an introduction for support staff / Hali R. Keeler, Marie Keen Shaw. - Lanham: Rowman & Littlefield, 2019. - xix, 185 pages ; 26 cm. - Library support staff handbooks ; no. 5 .
Includes bibliographical references and index.
Interpersonal relationships and teamwork -- Communication styles and needs -- Library climate, conflict, and resolution -- Effective communication skills -- Proactive customer service -- Verbal and nonverbal skills for positive interaction -- Teaming, decision-making, handling sensitive information -- Team member responsibilities -- Constructive feedback -- Project management.
"Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC Standards of Communication and Teamwork"--
9781538107621 (cloth : alk. paper)
2018019993
Communication in library administration--United States--Handbooks, manuals, etc.
Library employees--In-service training--United States--Handbooks, manuals, etc.
Library personnel management--United States--Handbooks, manuals, etc.
Teams in the workplace--United States--Handbooks, manuals, etc.
Z678 / .K26 2019
023/.8
Communication and Teamwork : an introduction for support staff / Hali R. Keeler, Marie Keen Shaw. - Lanham: Rowman & Littlefield, 2019. - xix, 185 pages ; 26 cm. - Library support staff handbooks ; no. 5 .
Includes bibliographical references and index.
Interpersonal relationships and teamwork -- Communication styles and needs -- Library climate, conflict, and resolution -- Effective communication skills -- Proactive customer service -- Verbal and nonverbal skills for positive interaction -- Teaming, decision-making, handling sensitive information -- Team member responsibilities -- Constructive feedback -- Project management.
"Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC Standards of Communication and Teamwork"--
9781538107621 (cloth : alk. paper)
2018019993
Communication in library administration--United States--Handbooks, manuals, etc.
Library employees--In-service training--United States--Handbooks, manuals, etc.
Library personnel management--United States--Handbooks, manuals, etc.
Teams in the workplace--United States--Handbooks, manuals, etc.
Z678 / .K26 2019
023/.8