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Effective crisis communication : moving from crisis to opportunity / Robert R. Ulmer, University of Nevada, Las Vegas, Timothy L. Sellnow, University of Central Florida, Matthew W. Seeger, Wayne State University.

By: Contributor(s): Material type: TextPublisher: Thousand Oaks : SAGE Publications, [2018]Edition: Fourth EditionDescription: xviii, 220 pages : illustrations ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781506315737 (pbk. : alk. paper)
Subject(s): DDC classification:
  • 658.4/77 23
LOC classification:
  • HD49 .U44 2018
Contents:
Acknowledgments -- The conceptual foundation -- Defining crisis communication -- Understanding crisis communication theory and practice -- The lessons and practical application -- Lessons on effective crisis communication -- Applying the lessons to produce effective crisis communication -- Lessons on managing crisis uncertainty effectively -- Applying the lessons for managing crisis uncertainty effectively -- Lessons on effective crisis leadership -- Applying the lessons for developing effective crisis leadership -- The opportunities -- Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Inspiring renewal through effective crisis communication -- Index -- About the authors.
List(s) this item appears in: Business Continuity Management | Integrated Emergency Management (IEM)
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Holdings
Item type Current library Collection Call number Copy number Status Barcode
Books Rabdan Academy General Stacks Non-fiction HD49 .U44 2018 (Browse shelf(Opens below)) 1 Available 158692
Total holds: 0

Revised edition of the authors' Effective crisis communication, [2015]

Includes bibliographical references and index.

Acknowledgments -- The conceptual foundation -- Defining crisis communication -- Understanding crisis communication theory and practice -- The lessons and practical application -- Lessons on effective crisis communication -- Applying the lessons to produce effective crisis communication -- Lessons on managing crisis uncertainty effectively -- Applying the lessons for managing crisis uncertainty effectively -- Lessons on effective crisis leadership -- Applying the lessons for developing effective crisis leadership -- The opportunities -- Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Inspiring renewal through effective crisis communication -- Index -- About the authors.

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