Law enforcement interpersonal communication and conflict management : the impact model / Brian D. Fitch.
Material type:
TextPublisher: Los Angeles : Sage Publications, [2016]Copyright date: ©2016Description: xiii, 138 pages : illustrations ; 23 cmContent type: - text
- still image
- unmediated
- volume
- 1506303374
- 9781506303376
- 363.2 23
- HV7936.C79 2016
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Rabdan Academy General Stacks | Non-fiction | HV7936.C79 2016 (Browse shelf(Opens below)) | 1 | Available | 158523 |
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| HV7935 .R37 2016 Intelligence-led policing / | HV7935 .U4 1990 تنظيم ادارة الشرطة / خالد أحمد عمر. | HV7936.A8 2016 Law enforcement and technology : | HV7936.C79 2016 Law enforcement interpersonal communication and conflict management : | HV7936.C83 2014 Using community policing to counter violent extremism : | HV7936.C83 A39 2014 دور المجتمع في الوقاية من الجريمة / | HV7936.C83 A39 2014 دور المجتمع في الوقاية من الجريمة / |
Includes bibliographical references (pages 125-129) and index.
Foreword / Randy Means -- Preface : Why this book? -- Introduction to the IMPACT principles -- Identify and manage emotions -- Master the story -- Promote positive behavior -- Achieve rapport -- Control your response -- Take perspective -- Putting the IMPACT principles to work.
"Provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public." -- From the back cover.
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