The managing customer service pocketbook / (Record no. 1479)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00491nam a2200169 a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080801s2008 enka b 000 0 eng c |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781903776926 (pbk.) : |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1903776929 (pbk.) : |
| 050 ## - LOC CALL NUMBER | |
| LOC CALL NUMBER | PB58.8 .A543 2008 |
| 100 1# - MAIN AUTHOR | |
| Author Name | Cross, Andy. |
| 245 14 - TITLE | |
| Title | The managing customer service pocketbook / |
| 260 ## - PUBLICATION DETAILS | |
| Place of publication | Alresford : |
| Name of publisher | Management Pocketbooks, |
| Year of publication | 2008. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extends | 108 p. : |
| 650 #0 - SUBJECT HEADING | |
| Subject Keywords | Customer services |
| 650 #0 - SUBJECT HEADING | |
| Subject Keywords | Customer relations |
| 700 1# - ADDITIONAL AUTHORS | |
| Additional Authors | Hailstone, Phil. |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection Code | Home library | Current library | Shelving Location | Date Acquired | Total Checkouts | Total Renewals | Full Call Number | Barcode | Date Last Seen | Date Last Checked Out | Copy Number | Price effective from | Koha Item Type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | General Collection | Rabdan Academy | Rabdan Academy | General Stacks | 07/13/2015 | 6 | 2 | PB58.8 .A543 2008 | 105213 | 04/12/2017 | 04/06/2017 | C. 1 | 07/13/2015 | Books | ||||
| Library of Congress Classification | General Collection | Rabdan Academy | Rabdan Academy | General Stacks | 07/13/2015 | 1 | PB58.8 .A543 2008 | 105243 | 09/16/2015 | 09/16/2015 | C. 2 | 07/13/2015 | Books |