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Service Management : operations, strategy, information technology /

Fitzsimmons, James A.,

Service Management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - Eighth edition, International edition. - US: McGraw-Hill Irwin, 2014. - xviii, 524 pages : illustrations ; 28 cm

Previous edition: 2011.

Includes bibliographical references and indexes.

ISBN: 9781259010651

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD9980.5 / .F549 2014

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