000			02227cam a2200349 i 4500
001			20593992
005			20240318122906.0
008			180512s2019 mdu b 001 0 eng c
010			_a 2018019993
020			_a9781538107621 (cloth : alk. paper)
040			_aLBSOR/DLC _beng _cLBSOR _erda _dDLC
042			_apcc
043			_an-us---
050	0	0	_aZ678 _b.K26 2019
082	0	0	_a023/.8 _223
100	1		_aKeeler, Hali R., _d1952- _eauthor.
245	1	0	_aCommunication and Teamwork : _ban introduction for support staff / _cHali R. Keeler, Marie Keen Shaw.
260			_aLanham: _bRowman & Littlefield, _c2019.
300			_axix, 185 pages ; _c26 cm.
490	0		_aLibrary support staff handbooks ; _vno. 5
504			_aIncludes bibliographical references and index.
521			_aInterpersonal relationships and teamwork -- Communication styles and needs -- Library climate, conflict, and resolution -- Effective communication skills -- Proactive customer service -- Verbal and nonverbal skills for positive interaction -- Teaming, decision-making, handling sensitive information -- Team member responsibilities -- Constructive feedback -- Project management. "Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC Standards of Communication and Teamwork"--
650		0	_aCommunication in library administration _zUnited States _vHandbooks, manuals, etc.
650		0	_aLibrary employees _xIn-service training _zUnited States _vHandbooks, manuals, etc.
650		0	_aLibrary personnel management _zUnited States _vHandbooks, manuals, etc.
650		0	_aTeams in the workplace _zUnited States _vHandbooks, manuals, etc.
700	1		_aShaw, Marie Keen, _eauthor.
776	0	8	_iOnline version: _aKeeler, Hali R., 1952- author. _tCommunication and teamwork _dLanham, Maryland : Rowman & Littlefield, [2019] _z9781538107645 _w(DLC) 2018037500
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c6523 _d6523