| 000 | 02376cam a2200313 i 4500 | ||
|---|---|---|---|
| 001 | 22535322 | ||
| 005 | 20230908082216.0 | ||
| 008 | 220505s2022 enka b 001 0 eng | ||
| 010 | _a 2022008706 | ||
| 020 | _a9781398606159 | ||
| 040 |
_aDLC _beng _erda _cDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5548.8 _b.L729 2022 |
| 082 | 0 | 0 |
_a650.1/3 _223/eng/20220505 |
| 100 | 1 |
_aLilley, Roy C., _eauthor. |
|
| 245 | 1 | 0 |
_aDealing with Difficult People : _bfast, effective strategies for handling problem people / _cRoy Lilley. |
| 250 | _aFifth edition. | ||
| 260 |
_aUSA: _bKogan Page, _c2022. |
||
| 300 |
_aviii, 168 pages : _billustrations ; _c22 cm. |
||
| 490 | 0 | _aCreating success | |
| 521 | _a"Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career"-- | ||
| 650 | 0 | _aPsychology, Industrial. | |
| 650 | 0 | _aInterpersonal conflict. | |
| 650 | 0 | _aProblem employees. | |
| 776 | 0 | 8 |
_iOnline version: _aLilley, Roy C. _tDealing with difficult people. _bFifth edition _dNew York : Kogan Page, 2022 _z9781398606234 _w(DLC) 2022008707 |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2lcc _cBK |
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| 999 |
_c5644 _d5644 |
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