000			02659cam a22003258i 4500
999			_c4584 _d4584
001			20804590
005			20191211082721.0
008			181230s2019 nju b 001 0 eng c
010			_a 2018052533
020			_a9781119229247
020			_a9781119229254
040			_aLBSOR/DLC _beng _erda _cLBSOR
042			_apcc
050	0	0	_aHD 49.3.S435 2019
082	0	0	_a658.4/5 _223
100	1		_aSeeger, Matthew W. _q(Matthew Wayne), _d1957- _eauthor.
245	1	0	_aCommunication in times of trouble : _bbest practices for crisis and emergency risk communication / _cMatthew W. Seeger, Timothy L. Sellnow.
250			_a1st edition.
263			_a1904
300			_apages cm
504			_aIncludes bibliographical references and index.
505	0		_aProcess approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment.
520			_a"This book expands the focus by taking a 'best practices' approach to crisis communication and emergency risk communication, including an extensive discussion of how risks are identified and managed as part of crisis planning and recovery, as well as audience analysis, pre- and long-term post-crisis recovery, and the return to risk assessment and crisis planning. In addition, the added focus on emergencies, those threatening events that happen with greater frequency than full-blown crises, makes this book more appealing for practitioners than a book dedicated solely to crisis communication. Moreover, the added focus on emergencies includes naturally occurring events such as earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics. In existing crisis communication texts, these events are generally not covered in detail"--
650		0	_aCommunication in crisis management.
700	1		_aSellnow, Timothy L. _q(Timothy Lester), _d1960- _eauthor.
776	0	8	_iOnline version: _aSeeger, Matthew W. (Matthew Wayne), 1957- author. _tCommunication in times of trouble _b1st edition. _dHoboken, NJ : Wiley-Blackwell, [2019] _z9781119229261 _w(DLC) 2019001384
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK