000			02306cam a2200397 i 4500
001			20041772
003			OSt
005			20180516085829.0
008			170929s2017 caua b 001 0 eng
010			_a 2017040901
020			_a9781506315737 (pbk. : alk. paper)
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
050	0	0	_aHD49 _b.U44 2018
082	0	0	_a658.4/77 _223
100	1		_aUlmer, Robert R., _d1969- _eauthor.
245	1	0	_aEffective crisis communication : _bmoving from crisis to opportunity / _cRobert R. Ulmer, University of Nevada, Las Vegas, Timothy L. Sellnow, University of Central Florida, Matthew W. Seeger, Wayne State University.
250			_aFourth Edition.
264		1	_aThousand Oaks : _bSAGE Publications, _c[2018]
300			_axviii, 220 pages : _billustrations ; _c23 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
500			_aRevised edition of the authors' Effective crisis communication, [2015]
504			_aIncludes bibliographical references and index.
505	0		_aAcknowledgments -- The conceptual foundation -- Defining crisis communication -- Understanding crisis communication theory and practice -- The lessons and practical application -- Lessons on effective crisis communication -- Applying the lessons to produce effective crisis communication -- Lessons on managing crisis uncertainty effectively -- Applying the lessons for managing crisis uncertainty effectively -- Lessons on effective crisis leadership -- Applying the lessons for developing effective crisis leadership -- The opportunities -- Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Inspiring renewal through effective crisis communication -- Index -- About the authors.
650		0	_aCrisis management.
650		0	_aEmergency management.
650		0	_aCommunication in management.
650		0	_aCommunication in organizations.
700	1		_aSellnow, Timothy L. _q(Timothy Lester), _d1960- _eauthor.
700	1		_aSeeger, Matthew W. _q(Matthew Wayne), _d1957- _eauthor.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c3752 _d3752