000			03406cam a2200601Ma 4500
001			ebqac835993406
003			OCoLC
005			20180417091158.0
006			m o d
007			cr |||||||||||
008			130222s2013 ctua ob 000 0 eng d
020			_a9781931332682 _q(electronic bk.)
020			_a1931332681 _q(electronic bk.)
020			_z9781931332583
020			_z1931332584
020			_z9781931332651
020			_z1931332657
035			_a(OCoLC)835993406 _z(OCoLC)889799621 _z(OCoLC)923544530 _z(OCoLC)928190922
037			_aebqac3400322
040			_aB24X7 _beng _epn _cB24X7 _dOCLCO _dE7B _dN$T _dIDEBK _dEBLCP _dDEBSZ _dOCLCQ _dOCLCF _dNKT _dAGLDB _dOCLCQ _dMOR _dPIFPO _dMERUC _dOCLCQ
049			_aGWRE
050		4	_aHF5548 _b.H39 2013
100	1		_aHawkins Mitchell, Vali, _d1949-
245	1	4	_aThe Cost of Emotions in the Workplace : _bBottom Line Value of Emotional Continuity Management / _cVali Hawkins Mitchell ; Kristen Noakes-Fry, editor.
260			_aBrookfield, Conn. : _bRothstein Associates, _c©2013.
300			_a1 online resource.
336			_atext _btxt _2rdacontent.
337			_acomputer _bc _2rdamedia.
338			_aonline resource _bcr _2rdacarrier.
490	1		_aThe Rothstein catalog on disaster recovery.
500			_aTitle from title screen.
504			_aIncludes bibliographical references.
505	0		_aCover; Title Page; Copyright; Dedication; Foreword by Lyndon Bird, FBCI, The Business Continuity Institute; Foreword by Martin Greenwood; Table of Contents; Preface; Introduction: Bottom-line Impact of Emotions in theWorkplace; 1. Emotions and Spinning; 2. Some Workplace Spins Turn I nto Emotional Tornadoes; 3. Causes of Emotional Spinning; 4. Bullies and EmotionalTerrorists; 5. Tools for Emotions: Managing Your Feelings and Dealing with Bullies and Emotional Terrorists; 6. Tools for Companies Dealingwith Bullies and Emotional Terrorists; 7. Emotional Continuity Management for Disasters.
505	8		_a8. Where Are We Going?Epilogue; References and Links; Glossary; Index; About the Author; Back Cover.
520			_aShows how to systematically manage your organizational emotional culture. Introduces Emotional Continuity Management and provides tested system to observe, predict, prepare, and write policy to prevent employee problems. Offers tools to quantify costs of disruptive emotional incidents, from bad managers, office bullies to workplace violence.
650		0	_aPsychology, Industrial.
650		0	_aPersonnel management.
650		0	_aEmotions.
650		0	_aOrganizational behavior.
650		0	_aCrisis management.
650		7	_aCrisis management. _2fast _0(OCoLC)fst00883617.
650		7	_aEmotions. _2fast _0(OCoLC)fst00908819.
650		7	_aOrganizational behavior. _2fast _0(OCoLC)fst01047801.
650		7	_aPersonnel management. _2fast _0(OCoLC)fst01058797.
650		7	_aPsychology, Industrial. _2fast _0(OCoLC)fst01081592.
700	1		_aNoakes-Fry, Kristen. _4edt.
776	0	8	_iPrint version: _aHawkins Mitchell, Vali, 1949- _tCost of emotions in the workplace _z9781931332583 _w(OCoLC)886261025.
830		0	_aRothstein catalog on disaster recovery.
856	4	0	_uhttp://ebookcentral.proquest.com/lib/ucb/detail.action?docID=3400322 _zConnect to online resource via proquest
942			_2lcc _cBK
956			_aEbook Central Academic Complete
956			_bEbook Central Academic Complete
999			_c3707 _d3707