000			02087cam a2200457 i 4500
001			19091285
003			OSt
005			20180222092414.0
007			ta
008			160512s2015 caua b 001 0 eng d
010			_a 2016303355
020			_a1506303374
020			_a9781506303376
035			_a(OCoLC)ocn910984056
040			_aYDXCP _beng _cYDXCP _dBTCTA _dBDX _erda _dCDX _dTRB _dUNL _dOCLCF _dDLC
042			_alccopycat
050	0	0	_aHV7936.C79 _b2016
082	0	4	_a363.2 _223
100	1		_aFitch, Brian D., _eauthor.
245	0	0	_aLaw enforcement interpersonal communication and conflict management : _bthe impact model / _cBrian D. Fitch.
264		1	_aLos Angeles : _bSage Publications, _c[2016]
264		4	_c©2016
300			_axiii, 138 pages : _billustrations ; _c23 cm
336			_atext _2rdacontent
336			_astill image _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
504			_aIncludes bibliographical references (pages 125-129) and index.
505	0		_aForeword / Randy Means -- Preface : Why this book? -- Introduction to the IMPACT principles -- Identify and manage emotions -- Master the story -- Promote positive behavior -- Achieve rapport -- Control your response -- Take perspective -- Putting the IMPACT principles to work.
520			_a"Provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public." -- _cFrom the back cover.
650		0	_aCommunication in police administration.
650		0	_aCommunity policing.
650		0	_aPolice-community relations.
650		7	_aCommunication in police administration. _2fast _0(OCoLC)fst00870242
650		7	_aCommunity policing. _2fast _0(OCoLC)fst00871129
650		7	_aPolice-community relations. _2fast _0(OCoLC)fst01068784
700	1		_aMeans, Randy, _eauthor of foreword.
906			_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c3619 _d3619