| 000 | 00521cam a22001691a 4500 | ||
|---|---|---|---|
| 999 |
_c1519 _d1519 |
||
| 008 | 931025s1994 nyua b 001 0 eng | ||
| 020 | _a9781451612929 | ||
| 050 | 0 | 0 |
_aHF5415.157 _b.G34 1994 |
| 100 | 1 | _aGale, Bradley T. | |
| 245 | 1 | 0 |
_aManaging customer value : _bcreating quality and service that customers can see / |
| 260 |
_aNew York : _bFree Press, _cc1994. |
||
| 300 | _axxii, 424 p. : | ||
| 650 | 0 | _aMarketing | |
| 650 | 0 | _aQuality of products | |
| 650 | 0 | _aConsumer satisfaction | |
| 700 | 1 | _aWood, Robert Chapman. | |