| 000 | 00491nam a2200169 a 4500 | ||
|---|---|---|---|
| 999 |
_c1479 _d1479 |
||
| 008 | 080801s2008 enka b 000 0 eng c | ||
| 020 | _a9781903776926 (pbk.) : | ||
| 020 | _a1903776929 (pbk.) : | ||
| 050 | _aPB58.8 .A543 2008 | ||
| 100 | 1 | _aCross, Andy. | |
| 245 | 1 | 4 | _aThe managing customer service pocketbook / |
| 260 |
_aAlresford : _bManagement Pocketbooks, _c2008. |
||
| 300 | _a108 p. : | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer relations | |
| 700 | 1 | _aHailstone, Phil. | |