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Dealing with Difficult People : fast, effective strategies for handling problem people / Roy Lilley.

By: Material type: TextSeries: Creating successPublication details: USA: Kogan Page, 2022.Edition: Fifth editionDescription: viii, 168 pages : illustrations ; 22 cmISBN:
  • 9781398606159
Subject(s): Additional physical formats: Online version:: Dealing with difficult people.DDC classification:
  • 650.1/3 23/eng/20220505
LOC classification:
  • HF5548.8 .L729 2022
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Holdings
Item type Current library Collection Call number Copy number Status Notes Barcode
Books Rabdan Academy General Stacks General Collection HF5548.8 .L729 2022 (Browse shelf(Opens below)) C. 1 Available AED 53.00 22121
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"Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career"--

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