TY - BOOK AU - France,Sue TI - The Definitive Executive Assistant and Managerial Handbook: leadership for PAs, executive assistants, senior administrators and office managers SN - 9781398602465 AV - HF5547.5 .F815 2022 U1 - 651.3 23 PY - 2022/// CY - London PB - KoganPage KW - Administrative assistants KW - Handbooks, manuals, etc KW - Secretaries KW - Office management KW - fast KW - Handbooks and manuals KW - lcgft N1 - Previous edition: 2012; Includes index; The leadership challenge -- How to motivate yourself and your teams -- Developing emotional intelligence -- Leading effective office based and virtual teams to success -- Employee experience from recruitment to performance -- Coaching -- How to communicate with different personality and behavioural styles -- Managing projects -- The art and science of effective negotiation -- Change, resilience and brain power ER -