TY  - BOOK
AU  - Keeler,Hali R.
AU  - Shaw,Marie Keen
TI  - Communication and Teamwork: an introduction for support staff 
T2  - Library support staff handbooks
SN  - 9781538107621 (cloth : alk. paper)
AV  - Z678 .K26 2019
U1  - 023/.8 23
PY  - 2019///
CY  - Lanham
PB  - Rowman & Littlefield
KW  - Communication in library administration
KW  - United States
KW  - Handbooks, manuals, etc
KW  - Library employees
KW  - In-service training
KW  - Library personnel management
KW  - Teams in the workplace
N1  - Includes bibliographical references and index; Interpersonal relationships and teamwork -- Communication styles and needs -- Library climate, conflict, and resolution -- Effective communication skills -- Proactive customer service -- Verbal and nonverbal skills for positive interaction -- Teaming, decision-making, handling sensitive information -- Team member responsibilities -- Constructive feedback -- Project management.

"Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC Standards of Communication and Teamwork"--
ER  -