TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
AU  - Bordoloi,Sanjeev
TI  - Service Management: operations, strategy, information technology 
SN  - 9781259010651
AV  - HD9980.5 .F549 2014
PY  - 2014///
CY  - US
PB  - McGraw-Hill Irwin
KW  - Service industries
KW  - Management
N1  - Previous edition: 2011; Includes bibliographical references and indexes
ER  -