Effective crisis communication : moving from crisis to opportunity - Ulmer, Robert R., 1969-; Sellnow, Timothy L. (Timothy Lester), 1960-; Seeger, Matthew W. (Matthew Wayne), 1957- (Thousand Oaks : SAGE Publications, 2018)
Acknowledgments -- The conceptual foundation -- Defining crisis communication -- Understanding crisis communication theory and practice -- The lessons and practical application -- Lessons on effective crisis communication -- Applying the lessons to produce effective crisis communication -- Lessons on managing crisis uncertainty effectively -- Applying the lessons for managing crisis uncertainty effectively -- Lessons on effective crisis leadership -- Applying the lessons for developing effective crisis leadership -- The opportunities -- Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Inspiring renewal through effective crisis communication -- Index -- About the authors.
Revised edition of the authors' Effective crisis communication, [2015]
Includes bibliographical references and index.
Keywords: Crisis management; Emergency management; Communication in management; Communication in organizations