TY - BOOK AU - Francke,Ann TI - The Financial Times Guide to Management: how to make a difference and get results T2 - Financial Times guides SN - 9780273792864 (pbk.) AV - HD31 .F68 2014 U1 - 658 23 PY - 2014/// CY - New York PB - Pearson Education KW - Management KW - Communication in management KW - Leadership KW - Organizational change N1 - Includes bibliographical references and index; Acknowledgements -- About the author -- About cmi -- Introduction: what is management? -- Managing yourself -- What kind of manager are you? -- Getting things done -- Managing your career -- Developing skills that make a difference -- Communicating well -- Understanding others -- Managing others -- Coaching, motivating and developing others -- Hiring, firing and reshaping talent -- How to engage, evaluate and align employees -- Performing teams and productive meetings -- Setting direction and achieving results -- Setting a strategy -- Making strategy actionable -- Creating a culture -- Getting results and how to measure them -- Managing change -- How to manage change -- Designing and delivering innovation -- Managing stakeholders, with customers at the centre -- Managing money, resources and technology -- Project management basics -- Managing budgets and other financials -- Understanding digital and big data -- The last word / views from the front line / -- Index ER -