TY  - BOOK
AU  - Hawkins Mitchell,Vali
AU  - Noakes-Fry,Kristen
TI  - The Cost of Emotions in the Workplace: Bottom Line Value of Emotional Continuity Management 
T2  - The Rothstein catalog on disaster recovery
SN  - 9781931332682
AV  - HF5548 .H39 2013
PY  - 2013///
CY  - Brookfield, Conn.
PB  - Rothstein Associates
KW  - Psychology, Industrial
KW  - Personnel management
KW  - Emotions
KW  - Organizational behavior
KW  - Crisis management
KW  - fast
N1  - Title from title screen; Includes bibliographical references; Cover; Title Page; Copyright; Dedication; Foreword by Lyndon Bird, FBCI, The Business Continuity Institute; Foreword by Martin Greenwood; Table of Contents; Preface; Introduction: Bottom-line Impact of Emotions in theWorkplace; 1. Emotions and Spinning; 2. Some Workplace Spins Turn I nto Emotional Tornadoes; 3. Causes of Emotional Spinning; 4. Bullies and EmotionalTerrorists; 5. Tools for Emotions: Managing Your Feelings and Dealing with Bullies and Emotional Terrorists; 6. Tools for Companies Dealingwith Bullies and Emotional Terrorists; 7. Emotional Continuity Management for Disasters; 8. Where Are We Going?Epilogue; References and Links; Glossary; Index; About the Author; Back Cover
N2  - Shows how to systematically manage your organizational emotional culture. Introduces Emotional Continuity Management and provides tested system to observe, predict, prepare, and write policy to prevent employee problems. Offers tools to quantify costs of disruptive emotional incidents, from bad managers, office bullies to workplace violence
UR  - http://ebookcentral.proquest.com/lib/ucb/detail.action?docID=3400322
ER  -