TY  - BOOK
AU  - Fitch,Brian D.
AU  - Means,Randy
TI  - Law enforcement interpersonal communication and conflict management: the impact model 
SN  - 1506303374
AV  - HV7936.C79 2016
U1  - 363.2 23
PY  - 2016///]
CY  - Los Angeles
PB  - Sage Publications
KW  - Communication in police administration
KW  - Community policing
KW  - Police-community relations
KW  - fast
N1  - Includes bibliographical references (pages 125-129) and index; Foreword / Randy Means -- Preface : Why this book? -- Introduction to the IMPACT principles -- Identify and manage emotions -- Master the story -- Promote positive behavior -- Achieve rapport -- Control your response -- Take perspective -- Putting the IMPACT principles to work
N2  - "Provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public." --
ER  -