TY - BOOK AU - Fearn-Banks,Kathleen TI - Crisis communications: a casebook approach T2 - Routledge communication series SN - 9781138923737 (hardback) AV - HD59 .F37 2017 U1 - 659.2 23 PY - 2017/// CY - New York, NY PB - Routledge, Taylor & Francis Group KW - Public relations KW - Management KW - Case studies KW - Crisis management KW - Advertising N1 - Includes bibliographical references and index ER -