TY  - BOOK
AU  - Cross,Andy
AU  - Hailstone,Phil
TI  - The managing customer service pocketbook
SN  - 9781903776926 (pbk.) :
AV  - PB58.8 .A543 2008	 
PY  - 2008///
CY  - Alresford
PB  - Management Pocketbooks
KW  - Customer services
KW  - Customer relations
ER  -