Includes bibliographical references and index.

"What if nonprofits could avoid crises and devote more resources to the causes they want to advance? What if instead of being merely reactive, nonprofits could be proactive-confronting issues with radical candor, then taking reasonable steps to address their most important challenges? What if nonprofits could create virtuous cycles of action, leading team members to think like owners and strive for continuous improvement? What if, instead of being fragile (susceptible to reversals) or merely robust (strong, but unyielding), nonprofits could actually become resilient: able to bounce back from challenges and spring forward to create and take advantage of opportunities? I have spent decades exploring these questions. I have trained hundreds of nonprofits and gathered data every step of the way. This book is the result of those efforts"-- Provided by publisher.