Includes bibliographical references and index .

Acknowledgements -- About the author -- About cmi -- Introduction: what is management? -- Managing yourself -- What kind of manager are you? -- Getting things done -- Managing your career -- Developing skills that make a difference -- Communicating well -- Understanding others -- Managing others -- Coaching, motivating and developing others -- Hiring, firing and reshaping talent -- How to engage, evaluate and align employees -- Performing teams and productive meetings -- Setting direction and achieving results -- Setting a strategy -- Making strategy actionable -- Creating a culture -- Getting results and how to measure them -- Managing change -- How to manage change -- Designing and delivering innovation -- Managing stakeholders, with customers at the centre -- Managing money, resources and technology -- Project management basics -- Managing budgets and other financials -- Understanding digital and big data -- The last word / views from the front line / -- Index.