Includes bibliographical references (p. 705-719) and index.

Quality improvement in the modern business environment -- The DMAIC process -- Modeling process quality -- Inferences about process quality -- Methods and philosophy of statistical process control -- Control charts for variables -- Control charts for attibutes -- Process and measurement system capability analysis -- Cumulative sum and exponentially weighted moving average control charts-- Other univariate statistical process monitoring and control techniques- Multivariate process monitoring and control -- Engineering process control and SPC -- Factorial and fractional factorial experiments for process design and improvement -- Process optimization with designed experiments -- Lot-by-lot acceptance sampling for attributes -- Other acceptance-sampling techniques -- Appendices: Answers to Selected Problems.