Manager's guide to crisis management / (Record no. 3761)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 05144cam a22003494a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 16925151 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180516112009.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110818s2011 nyua 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2011034263 |
| 016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER | |
| Record control number | 015868509 |
| Source | Uk |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071769495 (alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0071769498 (alk. paper) |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)ocn721903422 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | YDX |
| -- | BTCTA |
| -- | YDXCP |
| -- | BWX |
| -- | BDX |
| -- | UPM |
| -- | UKMGB |
| -- | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD49 |
| Item number | .B47 2011 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4/056 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bernstein, Jonathan |
| Fuller form of name | (Jonathan L.) |
| 245 10 - TITLE STATEMENT | |
| Title | Manager's guide to crisis management / |
| Statement of responsibility, etc. | Jonathan Bernstein ; with Bruce Bonafede. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | c2011. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 169 p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Briefcase books |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Machine generated contents note: 1.The Importance of Crisis Management -- Types of Crises -- What Is a Stakeholder? -- How Crisis Management Can Benefit Your Business or Organization -- Crisis Management and Traditional Public Relations -- Similarities and Differences -- Crisis Management and the C-Suite -- Manager's Checklist for Chapter 1 -- 2.Crisis Prevention -- The Best Way to Manage a Crisis Is to Prevent It -- The Best Way to Prevent a Crisis Is to Anticipate -- Typical Audit Questions -- How a Vulnerability Audit Is Conducted -- Do-It-Yourself Audits -- A Case History: Audit Benefits -- Manager's Checklist for Chapter 2 -- 3.Crisis Planning -- Crisis Plan Essentials -- Anticipate Crises -- Don't Go Plan Crazy -- Evaluating Your Existing Crisis Plan -- 10 Questions -- "It Can't Happen to Me" -- Manager's Checklist for Chapter 3 -- 4.Crisis Training -- What Good Is a Plan Nobody Knows About? -- Types of Training -- Media Training -- What You Learn from Media Training -- What Makes a Good Spokesperson? -- Don't Go It Alone -- Media Training the Untrainable -- Manager's Checklist for Chapter 4 -- 5.Crisis Drills -- How Drills Help -- Types of Crisis Drills -- Drills and the Media -- Methods of Practice -- Manager's Checklist for Chapter 5 -- 6.Crisis Response -- The Five Tenets of Crisis Communications -- External Communications -- The Media -- External Communications -- Beyond the Media -- The Forgotten Stakeholders -- Internal Communication -- Manager's Checklist for 6 -- 7.Crisis Messaging -- Messaging -- General Guidelines -- Messaging -- Specific Guidelines -- Manager's Checklist for Chapter 7 -- 8.Crisis Recovery -- Step One Determine the Damage -- Step Two Conduct a Post-Crisis Analysis -- Step Three Do a Vulnerability Audit -- Manager's Checklist for Chapter 8 -- 9.Online Reputation Management -- The Impact of the Internet -- The I-Reporter -- Born of the Web -- Other Sources of Online Threats -- ORM Terms -- Who You Gonna Call? -- Examples of Online Reputation Threats -- Online Reputation Management -- The Strategic Side -- Safeguards -- Dealing with Internet Critics -- Education and Reorientation -- The Role of SEO in Online Reputation Management -- Manager's Checklist for Chapter 9 -- 10.Crisis Management and the Law -- Integrating Crisis Management and Legal Strategy -- Common Ground in the Legal vs. Crisis Management Debate -- Trial by Media -- An Attorney's Worst Nightmare -- Educating the Jury Pool -- Manager's Checklist for 10 -- 11.Crisis Management and the Publicly Owned Company -- The Communications Pros and Cons of Public Companies -- How a Public Company Should Respond to a Crisis -- How the Board Can Help ... or Hurt -- The Danger of Ignoring Threats -- Mergers and Acquisitions -- On the Positive Side -- Manager's Checklist for Chapter 11 -- 12.Cultural Issues in Crisis Management -- The Reason? Your Stakeholders -- How to Manage a Crisis with Multicultural Stakeholders -- Manager's Checklist for Chapter 12 -- 13.Crisis Management Tools -- Connectivity and Accessibility -- Staying Online -- Okay, You're Online ... Now What? -- As to Social Media ... -- The In-Person Approach -- A Tool Not to Be Forgotten -- Emergency Preparedness Checklist for Small Businesses -- Manager's Checklist for Chapter 13 -- 14.Crisis Management Consultants -- How Do Crisis Management Consultants Operate? -- Hiring a Crisis Management Consultant -- Hiring a Web Consultant -- Contracting with a Crisis Communications Consultant -- Working with a Consultant -- Manager's Checklist for Chapter 14 -- 15.Special Crisis Management Risks -- When You're Targeted by the Media -- Keeping the Media Out of the Trash -- Handling the Ambush Interview -- When You're Targeted by Activists -- When You're Targeted by an Official Investigation -- Manager's Checklist for Chapter 15 -- 16.Moral Imperatives and the Future of Crisis Management -- The Future of Crisis Management -- Where Do You Fit In? -- Manager's Checklist for Chapter 16. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Crisis management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bonafede, Bruce. |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Briefcase book. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ecip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date checked out | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Rabdan Academy | Rabdan Academy | General Stacks | 05/16/2018 | 58.00 | 2 | HD49 .B47 2011 | 158683 | 05/07/2019 | 04/28/2019 | 1 | 100.00 | 05/16/2018 | Books |