Conflict management for managers :
Raines, Susan.
Conflict management for managers : resolving workplace, client, and policy disputes / Susan S. Raines. - 1st ed. - San Francisco : Jossey-Bass, c2013. - xxix, 460 p. : ill. ; 24 cm. - The Jossey-Bass business & management series .
Includes bibliographical references (p. 423-443) and index.
Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.
9780470931110 (pbk.)
2012039946
Conflict management.
Interpersonal relations.
Personnel management--Psychological aspects.
Customer relations.
Conflict management--Case studies.
HD42 / .R35 2013
658.4/053
Conflict management for managers : resolving workplace, client, and policy disputes / Susan S. Raines. - 1st ed. - San Francisco : Jossey-Bass, c2013. - xxix, 460 p. : ill. ; 24 cm. - The Jossey-Bass business & management series .
Includes bibliographical references (p. 423-443) and index.
Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.
9780470931110 (pbk.)
2012039946
Conflict management.
Interpersonal relations.
Personnel management--Psychological aspects.
Customer relations.
Conflict management--Case studies.
HD42 / .R35 2013
658.4/053