Includes bibliographical references (p. 244-253).

The challenge of contemporary leadership -- What makes an effective leader? -- Learn how to acquire leadership skills -- How to craft a vision -- How to motivate the people you need -- How to care for yourself -- What is a crisis? -- Stage 1: Avoiding the crisis -- Stage 2: Preparing to manage the crisis -- Stage 3: Recognizing the crisis -- Stage 4: Containing the crisis -- Stage 5: Resolving the crisis -- Stage 6: Learning from the crisis -- What is decision making? -- Step 1: Setting the stage -- Step 2: Recognizing obstacles -- Step 3: Framing the issue at hand -- Step 4: Generating alternatives -- Step 5: Evaluating alternatives -- Step 6: Making the decision -- Step 7: Communicating the decision -- Step 8: Implementing the decision -- Assessing your decision-making process -- Tools and resources for leading people -- Tools and resources for managing crises -- Tools and resources for making decisions.